Shipping policy

Domestic Shipping:
All packages must be insured with signature on delivery.

Australia-wide shipping to residential and business addresses is available via Australia Post & couriers for orders $4999 and below. We ship orders daily and will endeavor to have orders dispatched between 48-72 hours after payments been made however high risk or fraud alerts may cause a delay. Tracking will be automatically sent via email once the order is complete and has been booked with it's respective courier.

Orders $5000+ & Secure Facilities:
Due to operational security & risk management - larger value parcels may need to be collected from the sterile area of your local domestic airport or another high security area. If you are shipping to a secure facility such as a safety deposit or bullion box please contact us prior to making your order. You must select the (TBC - Calculated) shipping option at checkout as transport will need to be calculated.

Shipping costs:
Shipping costs vary due to zoning, the weight of parcels and parcel size. International addresses and heavier items have increased fees. All shipping costs will be calculated at checkout with mandatory signature & insurance added. Due to current fuel and shipping cost we no longer offer free shipping, we will strive to return this option but during current fuel crises this service is unfortunately no longer available.

Why is the Handling Fee so high:
For shipping modules like Australia Post - this is where the shipping insurance & signature on delivery component is calculated & added. It calculates an extra 2.5% + $2.95 for domestic and 4% + $5.50 for international parcels to cover these costs.
We recommend using TNT for domestic or FEDEX for international as they are far more reliable & secure.

Delivery times:
Delivery times may vary due to location, public holidays, natural disasters and other variables beyond our control. We will always do our best to ensure orders are delivered in a timely manner.

Local pick Up/Urgent Drop off:
Local pick up is not currently available. For orders over $500 in Melbourne, Australia however, there may be an urgent/same day drop-off service available for an extra fee. 

Delivery or courier errors:
In the event of orders being lost, damaged or incorrectly delivered we will contact the courier and take the required steps to resolve it. We will do our best to resolve any issues in a timely manner but unfortunately, this process domestically can take up to 2 weeks. In any case we will keep you fully aware of the situation via email, in the event the parcel is lost by the courier we will attempt to replace or refund the items. Please note a fee will be incurred for re-shipping an order if the wrong shipping information was provided initially. 

International shipping:
We do not offer shipping outside of Australia by default due to high fraud risk. To get something shipped to you internationally - please contact us directly after selecting the (TBC - Calculated) shipping option.

**Customs Duties, VAT, Import Taxes & Local Charges**
For international orders, customs duties, VAT, import taxes, government charges, brokerage fees, or other local charges may apply depending on your country’s import rules & these are wholely the responsibility of the buyer & at the buyers cost.

These charges are set by your country’s customs authority or local government and are separate from Zoda Gems. Where they are applicable, these costs are the buyer’s responsibility:

1) In the event an item is returned to Zoda Gems by the authority - ALL RETURN COSTS & other fee's as well as a processing fee for the return of the item will be deducted from the original sale & a refund will be processed only after the item has been re-certified.

2) In the event an item is destroyed or not returned by the authority - the buyer will not be able to obtain a refund or credit by any means. 

If you have concerns or questions about possible import taxes, VAT, customs duties, or additional delivery-related charges, please contact us before purchase. We are happy to guide you and discuss the best possible arrangement for your order however you also may need to contact your local authority to confirm.